Pre-consult:
At the time of booking your appointment we may ask for you to send through a copy of your plans, any inspiration or vision you have for the space and your timeline. This helps us to ensure your designated team member is prepared and ready to bring your design ideas to life.

Initial Discovery:
Once you arrive, you’ll be welcomed into our showroom and will give you a little tour explaining the differences between types of tiles and the variety we have on offer. We will then clarify further the aesthetic you are after and any other details that will help us dive deeper into the world of tiles.

Selections:
We will then guide you through each space in your project, assisting you with colour selections, the perfect tile lay pattern, grout and silicone colours. 

We always encourage you to bring as many of your samples of existing features or selections already made, such as:

• Other flooring selections – timber, carpet etc.
• Natural stone or benchtops (we currently only hold Caesarstone and Quantum Quartz)
• Specialty tapware finishes
• Exterior concept selections or images

Flat lays:
As a memento from your appointment, and as a reminder of the selections you’ve made and how they all work together, we will prepare a flat lay of your tile selections you have discussed, including any other finishes/products such as carpet, vanity, bench top and paint swatches.

Samples & Recap:
At the end of the appointment, you are more than welcome to take tile samples with you to view in your existing space or show your partner/tiler/builder. We will also send through an email recap of everything that was discussed and will be available for any follow up questions you might have.

Quoting & Ordering:
When you’re ready to lock everything in, you can either book in another time with us to finalise everything or request a quote via email.

Your appointment duration will depend on the scale of your project and how many selections you need to make, with appointments generally ranging from one to two hours. If needed, we can also split your selections across two appointments. 

Depending on the overall aesthetic you wish to achieve and your tile selections, there are a range of grout and silicone colours to choose from.

Our team can assist you in-store to decide on the shades best for your selections.

If you’re based locally, samples can be collected for free from our showroom and loaned for a period of one week at a time. We simply ask that samples are returned within this timeframe so they remain available for other interested clients to view in the showroom or borrow.

For online enquiries, we offer up to three complimentary tile samples – we simply ask for the postage to be covered.

We don’t physically hold stock, though we can check stock for you with our suppliers.

You can either complete a Request for Quote or contact us directly for a response within 24 hours.

In the event that your chosen option is not in stock, our friendly team will advise you of the lead time or a suitable alternative.

We accept Mastercard and Visa, and an order can be paid for in showroom or over the phone.

We also accept bank transfer, and account details will be provided to you upon confirmation of proceed to order.

Please note: All card transactions will incur a 1.9% surcharge.

Our team is available to assist you with the quoting of your project, so please feel free to reach out at admin@aspireceramics.com.au with your project details, including quantities and/or measurements, and we’ll be in touch with the next steps.

If you’re not based locally, you can easily request a quote through our website. Simply visit the item page you are interested in, type in the m2 (inclusive of wastage required) and select ‘Add to Quote.’

You can do this for as many tiles as you are interested in, then go to your ‘Cart’ where you will be prompted to enter your contact information. Hit ‘Submit Request.’

We will then send you a quote ready for your approval. Please allow up to 48 hours for this to be received, especially if you require freight to be included in your quote.

From there, once approved you will receive an invoice with details for payment.

We encourage you to double check all of the details provided in your quote before approving and proceeding to order, as any changes made after the order has been confirmed may incur additional charges.

Once payment has been received, we will process your order and notify you once it is ready for collection/delivery.

Further details for collection and delivery will be made available to you during the purchasing process.

We always recommend adding 10–15% wastage on top of your order.

Some lay patterns (herringbone), tile sizes (large format such as 600 x 1200) and room sizes may require more cuts, in turn needing additional wastage, up to 20%.

It is imperative that you confirm your tile quantities with your builder/tiler before proceeding with your order.

An ‘Indent’ or ‘Special Order’ item is a product that is especially ordered for you from the country of origin.

This means that you need to allow 12–16 weeks for it to be received by us, and available for shipping or collection.

If you’re interested in an Indent or Special Order Item, we will quote an approx. timeframe at this point in time.

Most of our tiles are sold per box, some mosaics will be sold per sheet or to the full box, and some natural stone and natural terrazzo is sold to the full piece – you can see this for each item under the description.

This means that for example, if the tile you select is 1.44m²/box and you order 2m², the quantity on your quote will change to 2.88m² (which has been rounded to the full box size).

For pick-up orders:
We will contact you via email/phone call when your order has arrived and is ready for collection.

For interstate orders:
Delivery will be quoted based on the best shipping pricing available at the time of your enquiry.

If for some reason our freight company is unable to deliver your order due to an absent receiver or no safe place to leave it, additional re-delivery fees will be passed onto the purchaser.

Please feel free to contact our friendly team if you have any questions regarding freight and small orders by emailing admin@aspireceramics.com.au

As we do not hold stock, please allow up to three weeks for your tiles to be available for collection or delivery, if they are in stock with our supplier.

Delivery time to local sites will be quoted upon ordering.

Absolutely! We offer FREE collections for all of our online orders.

If you are local to us and wish to collect with a flatbed ute or trailer, or arrange a courier/freight company to collect, you are more than welcome.

We just ask that you contact us to arrange a time for collection to ensure someone is available to assist.

We will use reasonable efforts to deliver goods by the date and to the place specified by the purchaser.

Should delivery delays occur, it does not give the purchaser the right to cancel an order or terminate the terms and conditions.

Aspire Ceramics is not liable for any failure to provide goods due to shipping delays or any other circumstances beyond the company’s control.

Once you receive your order it is important to:

• Inspect your tiles upon delivery.
• Check for correct product (colour, size and finish), quantity, breakages etc.
• Report any discrepancies (returns, exchanges or breakages) within 48 hours of delivery.
• Ensure tiles are stored safely and protected from weather after delivery.

Unfortunately, at this point in time we only offer shipping Australia wide!

Aspire Ceramics will not accept the following for exchange or returns:

• Discontinued tiles
• Sale items
• If the same batch is not available
• Products less than 5m²
• Special or Indent orders
• Change of mind cancellation
• After goods are installed
• Boxes that are opened or damaged
• Reasons relating to variation in colour, texture, shading, pitting, veining etc.

Should you have some tiles remaining, we recommend keeping a few boxes until the job is finished, in case of issues during fit-off or future repairs. Any extras can be resold locally via Facebook Marketplace or Gumtree.

We’re so sorry your order has arrived and isn’t what you were expecting.

All concerns regarding your order, including shortage, damaged or broken tiles, must be notified in writing within 48 hours of delivery. Please include photos of the damage (ideally in original packaging) to help us identify the issue.

Email your invoice number and details of the problem to: admin@aspireceramics.com.au

Important things to note:

• We cannot accept any claims for replacement, repair or reimbursement once tiles have been laid, or for issues that were reasonably obvious beforehand.
• It is the tiler’s responsibility, under the builder/homeowner, to check tiles before laying.
• Tile sizes are approximate and may vary by ±2mm due to manufacturing standards. This should be factored into layouts, especially when aligning grout joins or patterns.
• Despite having similar labelled sizes (e.g. 300 x 600), wall and floor tiles may not line up perfectly. Always measure first.

You can check out our full T&Cs on the website.

For any other questions, please email admin@aspireceramics.com.au or call us on (02) 6026 1481.

Terms and Conditions of Sale

Stop & Check Your Tiles Advice

Minimising Grout Shading Advice